Shipping policy
How much does delivery cost?
Delivery within Germany costs €4.99. Express delivery €15.00. A delivery fee of €6.00 is charged for deliveries to Austria.
Where is my order?
Once you have placed your order, you will receive a confirmation email as soon as the shipment has left the warehouse. The standard delivery time is 1-3 working days.
How long does delivery take?
The delivery time for items in stock is 1-3 working days after receipt of the order. Your order will be sent by DHL or Post AT (for shipments to Austria).
Can my order be delivered to a packing station or post office?
Yes, delivery to a packing station or post office is possible in Germany and Austria.
Can orders be delivered abroad?
Delivery is currently only possible within Germany and Austria.
Which payment methods are accepted?
In our shop you can choose between the following payment methods:
- Credit card
- Advance payment
- Paypal
Purchase on account
Why can't I pay by invoice?
Payment on account is not possible under certain circumstances as specific restrictions may apply to payment by credit card and on account. These options depend on the shopping basket contents (product types, subtotal), previous payment record, a postal address check and, if applicable, a credit check.
We kindly ask for your understanding if this payment method is not available to you. Please select another payment method or contact customer service.
You can reach our customer service team at:
Telephone: +49 (0) 800 / 222 334 6