Terms of service

Terms and Conditions – Germany

bugatti GmbH – Online shop (last updated on 15 September 2025)

 

Section 1: Applicability

The following Terms and Conditions (T&Cs) apply exclusively to business transactions between bugatti GmbH and its customers.
They solely pertain to orders placed by consumers in accordance with Section 13 of the German Civil Code (Bürgerliches Gesetzbuch, BGB).

 

Section 2: Contract conclusion

1. The bugatti GmbH website is merely a sales brochure.
   By displaying its products on its website, bugatti GmbH is solely inviting customers to place orders. The order confirmation sent by email does not constitute a purchase contract.
2. A purchase contract is only concluded with the dispatch of our order confirmation (delivery confirmation sent by email) within 1-2 working days after receipt of the order or, at the latest, upon delivery of the goods to the specified delivery address within 1-3 working days, which then constitutes acceptance of the declaration on the part of bugatti GmbH.
3. The order process on our online shop involves four steps. In the first step, you need to select the product want to purchase. In the second step, you can choose whether you want to place your order as a guest or using a customer account. This selection is not necessary if you are already logged into your customer account. After this, you will be prompted to enter your customer details, including your billing address and, if applicable, a different delivery address. In the third step, you are required to select how you want to pay. In the last step, you are given the opportunity to review all of your details (e.g. name, address, payment method, ordered items) again and correct them if necessary before sending your order to us by clicking "Buy now".
4. Goods are only delivered in household quantities. bugatti GmbH does not accept orders from customers under the age of 18.

 

Section 3: Cancellation

Cancellation right

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is 14 days from the date on which you or a third party named by you – not the delivery company – took possession of the final delivery.

Please use the contact details below if you would like to exercise your right to cancellation:

Contractual partner
bugatti GmbH
Hansastrasse 55
330249 Herford
Germany

Contact details for cancellations on the bugatti online shop:
c/o PVS Fulfillment-Service GmbH
Werner-Haas-Straße 5
74172 Neckarsulm
Germany

Service tel.: 0800 - 222 33 46
Service fax: +49 (0) 7131/2772-207
Email: service.de@bugatti-fashion.com

Orders can be cancelled with clear a statement (e.g. a letter sent by post, facsimile or e-mail) of your decision to cancel the contract in question. You may use the enclosed cancellation template, however this is not mandatory.

In order to comply with the cancellation period, you just need to send your cancellation notice before the end of the cancellation period.

Consequences of cancellation

If you cancel a contract, we are required to reimburse you all payments we have received from you, including the delivery costs (with the deduction of any additional costs resulting from you selecting a different type of delivery than the cheapest standard delivery offered by us), without undue delay, at the latest within fourteen days after the date on which we received your cancellation notice. We will use the same payment method that you used for the original transaction for this refund, unless expressly agreed otherwise with you; you will not be charged any fees for your refund under any circumstances.

We may refuse to refund your payment until we have received the returned goods or until you have furnished proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to

bugatti Onlineshop
c/o PVS Fulfillment-Service GmbH
Werner-Haas-Straße 5
74172 Neckarsulm
Germany

immediately and in any case no later than fourteen days from the date on which you informed us that you are cancelling the contract.
The cancellation period is considered adhered to if you return the goods within fourteen days.

We will cover the cost of returning the goods.

You will only be liable for any loss in value of the goods if this loss in value is attributable to any handling of the goods not considered necessary to check their condition, properties, and functionality.

Exceptions from your cancellation rights

You are not permitted to cancel contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal was removed after delivery.

End of the cancellation notice.

Section 4: Voluntary right of return

1. Voluntary right of return
   For all purchases made in the bugatti online shop at www.bugatti-fashion.com, we grant a voluntary right to return your purchase a total of 30 days from receipt of the goods in the period from 1 December to 31 December in addition to statutory cancellation rights.
   With this right of return, you can also cancel the contract after the 14-day cancellation period (see cancellation instructions above) by returning the goods to us within 30 days of their receipt (period begins on the date after receipt of the goods) to the address provided at the end of this section.
   Returning the goods during this period is considered sufficient for adhering to the return period.
   However, in order to exercise your voluntary right of return, you must have worn/tried on the goods for fitting purposes only, as you would in a store, and you must return the goods complete, in their original condition, undamaged, and in their original sales packaging.
   If you want to return goods, you must use the return label enclosed with the order.
   If you have any questions, please contact customer service.
   The voluntary right of return does not apply to the purchase of gift vouchers.

Please send your returns to:

bugatti Onlineshop
c/o PVS Fulfillment-Service GmbH
Werner-Hass-Strasse 5
74172 Neckarsulm

 

1. Refunds
   If you exercise the voluntary right of return, your refund will be issued to the account you used for payment. If payment is made on account or by bank transfer in advance, the refund will be issued to the account from which the transfer was made. If you have paid by Paypal/credit card, the refund will be made to the associated Paypal/credit card account.
2. Retention of statutory cancellation rights
   Your statutory cancellation rights (see Section 3) are not affected by complying with our rules on your supplementary contractual (voluntary) right of return and remain independent of this. Prior to the end of the statutory cancellation period, only the statutory conditions listed therein apply. The contractual (voluntary) right of return also does not limit your statutory warranty rights, which you retain without restriction.

Section 5: Delivery

1. Unless otherwise agreed, delivery takes place ex works using the cheapest standard delivery method offered by bugatti GmbH to the delivery address specified by the customer. However, the transfer of risk does not occur until the goods have been handed over to the customer.
   Delivery is only possible within the Federal Republic of Germany.
   Delivery within Germany is carried out by the parcel/logistics service provider DHL.
2. The delivery period is 1-3 working days. If bugatti GmbH determines during the processing of your order that products you have ordered are not available, you will be informed separately by email. A contract will not be concluded for the unavailable goods.
3. We only deliver by mail. Unfortunately, it is not possible to collect the goods yourself.

For more information, see "Shipping".

Section 6: Prices, delivery costs and returns

1. All prices quoted on the seller's website are inclusive of the applicable statutory VAT.
2. The seller informs the customer about applicable delivery costs on its website. Delivery costs are borne by the customer.
3. Aside from the customer's obligations arising from their cancellation rights according to Section 3: Cancellation, bugatti GmbH also grants the customer the opportunity to cancel the contract by returning the goods with the return slip enclosed.
4. As stated in Section 3: Cancellation, bugatti GmbH covers the costs of returns.

For more information, see "Payment, delivery and returns."

Section 7: Warranty

The consumer is entitled to a warranty for defects affecting the purchased goods in accordance with the statutory provisions set forth in 437 et seq. BGB. In particular, the customer may demand supplementary performance (new delivery or rectification of defects). However, bugatti GmbH reserves the right to demand the customer accepts a new delivery if the rectification of the defect would involve disproportionate effort. Warranty claims become statute-barred two years after delivery of the goods. Customers can assert warranty claims by stating the order number, their name, address and briefly stating the reasons behind the claim. At the request of bugatti GmbH, the customer must send the defective goods to the following address for inspection at the expense and risk of bugatti GmbH:

bugatti Onlineshop
c/o PVS Fulfillment-Service GmbH
Werner-Haas-Straße 5
74172 Neckarsulm Germany

Section 8: Payment methods

bugatti GmbH accepts payment in advance or via PayPal as part of the order process. bugatti GmbH only offers payment by credit card and payment on invoice depending on the shopping basket contents (product types, subtotal), previous payment record, a postal address check and, if applicable, a credit check.

A credit check conducted by Creditreform Boniversum GmbH is only carried out after the customer has granted their explicit consent, which can be withdrawn at any time with effect for future orders.

In case of payment by invoice, the amount must be paid within 14 days after receipt of the invoice.

For more information, see "Payment, delivery and returns" and the "Privacy Notice."

Section 9: Reservation of title

The delivered goods remain the property of bugatti GmbH until full payment has been received.

Section 10: Offsetting, retention

The customer is only entitled to offset claims with counterclaims that have been legally established or are undisputed by bugatti GmbH.
The customer is only entitled to exercise a right of retention to the extent that their counterclaim concerns the same contractual relationship.

Section 11: Data protection

The customer’s personal data that becomes known to bugatti GmbH in the context of a business relationship will be stored and passed on to affiliated companies where necessary for the purpose of order processing. All data will be treated confidentially. The data is collected, stored and used by us in accordance with the applicable bugatti GmbH Privacy Notice,

which is available here in printable form.

Section 12: Storage of contractual data

We will save the contract text and send you the order information by email. You can view your past orders in the customer section of our website. We will be happy to resend information on orders you have previously placed as a guest on request.

Section 13: Liability

bugatti GmbH can be held liable without limitation for intent. bugatti GmbH can only be held liable for gross and ordinary negligence in the event of injury to life, limb, health, or a material contractual obligation. Material contractual obligations refer to obligations whose fulfilment is necessary to achieve the objective of the contract and on whose fulfilment the customer can and is entitled to rely on.

In the case of a breach of material contractual obligations due to ordinary negligence, the liability of the seller is limited in amount to the foreseeable, typically occurring damage.

The above limitations of liability also apply in favour of the seller’s legal representatives and vicarious agents.

Liability under the Product Liability Act remains unaffected.

Section 14: Final provisions

The law of the Federal Republic of Germany governs all contracts concluded between bugatti GmbH and the customer, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

This choice of law applies only insofar as it does not deprive the consumer of mandatory consumer protection provisions of the state in which the consumer has their habitual residence at the time the order is placed.

Section 15: Website Provider

The website available at the domain www.bugatti-fashion.com is operated by

bugatti GmbH
Hansastraße 55
32049 Herford

represented by its managing directors: Wolfgang and Klaus Brinkmann

Telephone: +49 (0) 52 21 / 88 4-0
Fax: +49 (0) 5221 / 88 4-390
Email: info@bugatti.de

Court of registration: Bad Oeynhausen District Court, HRB 6966

Section 16: Dispute resolution and consumer mediation

1. Online dispute resolution pursuant to Article 14(1) of the ODR Regulation: The European Commission provides an online dispute resolution (ODR) platform, which can be found at http://ec.europa.eu/consumers/odr/.
2. bugatti GmbH is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.